Privacy Policy

Privacy Policy

Fidem Pty Ltd t/a Caterpillar Kidz Early Learning Centre and Kindergarten
ABN: 32 636 941 449
Effective Date: 29th April 2026

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1. Introduction

Fidem Pty Ltd, trading as Caterpillar Kidz Early Learning Centre and Kindergarten ("we," "our," or "us"), is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

By accessing or using our services, including our website, you agree to the practices described in this policy.

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2. Personal Information We Collect

We collect personal information that is necessary for providing quality childcare services, meeting legal requirements, and ensuring the safety and well-being of the children in our care. This information may include, but is not limited to:

• Parents/Guardians: Name, contact details (phone numbers, email addresses, home address), date of birth, emergency contact details, health and medical information, and financial information.
• Children: Name, date of birth, health records, medical conditions, allergies, education and care needs, attendance records, and any additional personal information relevant to their care.
• Staff: Personal details, employment history, qualifications, and any other relevant information as required for compliance with regulatory standards.

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3. How We Collect Personal Information

We collect personal information through various methods, including:

• Directly from individuals when they fill out forms, enrol their children, or engage with our services.
• During communications with parents, guardians, staff, or other individuals associated with the Centre.
• From third parties, including government agencies or other service providers, where applicable and necessary to deliver childcare services.

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4. Why We Collect Personal Information

We collect personal information for the following purposes:

• To provide childcare and educational services to children at Caterpillar Kidz Early Learning Centre and Kindergarten.
• To communicate with parents and guardians regarding their child’s care, development, and safety.
• To comply with legal and regulatory requirements, including those set by the Australian Children’s Education & Care Quality Authority (ACECQA).
• To ensure the health, safety, and wellbeing of children, staff, and visitors at the Centre.
• For billing, payment processing, and managing accounts.
• For marketing purposes, with consent from parents or guardians, where applicable.

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5. How We Use Personal Information

We use the personal information we collect for the purposes outlined above. We will not use or disclose personal information for any other purpose unless we have received explicit consent or it is required or permitted by law.

We may also use your personal information to send you information about our services, updates, events, and promotions related to our Centre. If you do not wish to receive these communications, you can opt-out by contacting us directly or following the unsubscribe instructions in our communications.

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6. How We Store and Protect Personal Information

We take reasonable steps to ensure that personal information is kept secure and protected from misuse, loss, unauthorised access, modification, or disclosure. We store personal information in secure physical, electronic, and procedural systems. Access to personal information is restricted to authorized personnel only.

If personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify the data.

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7. Disclosure of Personal Information

We may disclose personal information to third parties where necessary for the purposes outlined in this Privacy Policy. These third parties may include:

• Service providers (e.g., medical practitioners, government agencies, or external education providers) engaged to assist with the provision of our services.
• Regulatory bodies, such as ACECQA, to ensure compliance with applicable laws.
• Law enforcement or government authorities where required by law or in an emergency.

We will never sell or rent your personal information to third parties.

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8. Access to and Correction of Personal Information

You have the right to access your personal information held by us and request corrections if it is inaccurate, outdated, or incomplete. If you wish to access or update your information, please contact us using the details provided below.

We will take reasonable steps to respond to your request within a reasonable time frame.

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9. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to improve the user experience on our website. Cookies are small files placed on your device that help us understand how you use our site. You can disable cookies through your browser settings, but this may affect the functionality of our website.

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10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website. The revised policy will apply to personal information collected after the date of the change.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us:

Caterpillar Kidz Early Learning Centre and Kindergarten
Fidem Pty Ltd ABN 32 636 941 449

Phone: 03 9369 6568
Email: admin@caterpillarkidz.com.au
Address: 1071 – 1073 High Street, Reservoir, VIC 3073

This policy is designed to comply with Australian privacy laws and regulations. For more information on privacy rights, you can visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.